1. General

Status of the General Terms and Conditions (GTC): February 6, 2026

1.1. These general terms and conditions (“GTC”) apply to orders, sales, and deliveries of products (‘products’) offered and sold in this web shop (“web shop”) via the website www.be-dayalu.com.

1.2. The contract language is English.

2. Scope

2.1. These GTC apply if the buyer is a consumer within the meaning of § 1 KSchG (Consumer Protection Act) (“Customer”).

3. Changes to the GTC

3.1. The provider reserves the right to change these General Terms and Conditions. The General Terms and Conditions valid at the time of purchase apply to the sale of products.

4. Customer account

4.1. The customer can create a customer account in the web shop to order products. The creation of the customer account requires the customer to provide certain information. It is also possible to place an order without a customer account.

5. Order, order confirmation, shipping confirmation

5.1. The ordering process consists of the following steps:

Selecting the desired goods

Adding the goods to the shopping cart

Entering personal data

Selecting the payment method and delivery method

Reviewing and, if necessary, correcting the order

Submitting the binding order by clicking on “Place order”

5.2.The products and prices shown in the web shop represent an invitation to the customer to submit a binding offer to the provider to purchase the products (“order”). By clicking on the button labeled “Place order” or another equivalent formulation, the customer submits a binding order to the provider. Illustrations and drawings of the goods are only approximate values unless they are expressly stated as fixed values for the product. The customer accepts minor and objectively justified changes.

5.3. The provider will immediately send the customer a confirmation to the email address provided by the customer that the order has been received by the provider (“order confirmation”). This order confirmation does not constitute acceptance of the customer's order, but merely confirms that the order has been received by the provider.

5.4. Acceptance takes place at different times and in different forms, depending on the selected payment method:

5.5. The customer must ensure that all information provided by them in connection with an order, in particular the data required for shipping, is accurate, correct, and up to date. The customer must notify the provider of any changes to this information without delay.

5.6. The provider will send the customer an electronic invoice after conclusion of the contract. The customer agrees to receive an electronic invoice.

6. Payment terms

6.1. All prices quoted are in euros and are exempt from sales tax due to the "Kleinunternehmerregelung" (small business regulation), but exclude shipping costs, unless otherwise stated. Shipping costs will be displayed to the customer before the order is placed.

6.2. Payment in the web shop can be made using the following payment methods: credit card, Apple Pay, PayPal, Google Pay, Shop Pay, EPS.

6.3. Shipping costs depend on the order and are shown by the provider before the order is placed and in the order confirmation.

7. Delivery

7.1. The customer can choose from the shipping methods listed by the provider in the online store.

7.2.The delivery dates specified by the provider are based on the information provided by the contracted shipping service provider. Unless a different delivery date is specified for the respective products, the maximum delivery time for the products to the customer is 30 days from the conclusion of the contract.

7.3. If non-compliance with the delivery date is due to force majeure, labor disputes, or other events beyond the provider's control, the delivery date shall be extended appropriately for the duration of the hindrance. The provider shall notify the customer of the beginning and end of such circumstances as soon as possible, without the customer being able to derive any claims from the failure to notify.

7.4. If the customer is in default of acceptance of the products, the warranty period for the provider's performance shall commence.

8. Retention of title

8.1. The provider retains title to the products until the purchase price and ancillary costs (in particular shipping costs) have been paid in full by the customer.

9. Default by the provider

9.1. If the provider defaults on its performance, the customer must first request the provider to perform within a reasonable grace period of two weeks. If the provider does not perform within this period, the customer may withdraw from the contract or continue to demand performance.

10. Warranty

10.1. dayalu provides a warranty in accordance with the statutory provisions. In the event of complaints, please contact hello@be-dayalu.com.

10.2. The provider may request that the customer send the defective products to them, if this is feasible for the customer, whereby the provider shall bear the risk of shipment and the costs of return shipment. The customer is requested to complain about delivered goods with obvious transport damage to the delivery service and to inform the provider thereof. If the customer fails to do so, this shall have no effect on their warranty claims.

11. Liability and compensation

11.1. The provider's liability for damage caused by slight negligence, except for personal injury and contractual main performance obligations, is excluded. Liability is also excluded for pure financial losses, loss of profit, third-party damages, indirect damages, and consequential damages. The provisions limiting or excluding liability in this section 11 do not apply if and to the extent that the provider is guilty of gross negligence or intent.

12. General provisions

12.1. Unless Austrian law applies anyway due to the orientation of this web shop towards Austria, the applicability of Austrian law to the exclusion of the UN Convention on Contracts for the International Sale of Goods shall be deemed agreed.

12.2. For consumers, this choice of law applies only insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has his habitual residence is not withdrawn.

12.3. The customer may only offset claims against claims of the provider if the claims are legally related to the claims, have been recognized, or have been established by a court of law.

12.4. The customer is obligated to notify the provider of any changes to their address. If the customer does not notify the provider of a change of address, any declaration sent by the provider to the last known address shall nevertheless be deemed to have been received by the customer.

12.5. We submit to an alternative dispute resolution procedure for consumers at the following alternative dispute resolution body: Internet Ombudsstelle (www.ombudsstelle.at)

Cancellation policy

Right of withdrawal / right of cancellation

The term “right of withdrawal” commonly used in Austria corresponds to the term “right of cancellation” commonly used in Germany and used in the Consumer Rights Directive. We therefore use the synonymous terms “right of withdrawal (right of cancellation)”. Only the term “right of withdrawal” is used in the cancellation policy. This is synonymous with the Austrian term “right of cancellation”.

Details can be found in the cancellation policy.

No right of withdrawal (right of cancellation)

There is no right of withdrawal (right of cancellation) for goods that are manufactured according to customer specifications or clearly tailored to personal needs.

There is no right of withdrawal (right of cancellation) for goods that can spoil quickly or whose expiration date would be quickly exceeded.

There is no right of withdrawal (right of cancellation) for newspapers, magazines, or illustrated magazines (with the exception of subscription contracts).

Waiver of right of withdrawal (right of cancellation)

For goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, the right of withdrawal (right of cancellation) does not apply if the goods have been unsealed after delivery.

For audio or video recordings such as CDs, DVDs, etc., as well as for computer software delivered in sealed packaging, the right of withdrawal (right of cancellation) does not apply if the goods have been unsealed after delivery.

For goods that have been inseparably mixed with other goods after delivery due to their nature, the right of withdrawal (right of cancellation) does not apply.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us

dayalu

Randhartingergasse 13/70

Tel.: 0043677/61951901

Email: hello@be-dayalu.com

by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us or to

dayalu

Randhartingergasse 13/70

immediately and in any case no later than fourteen days from the date on which you notify us of the cancellation of this contract.

The deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality.

Cancellation form

(If you wish to cancel the contract, please fill out this form and return it to us)

To

dayalu

Randhartingergasse 13/70

hello@be-dayalu.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only for paper notifications)

Date

(*) Delete as applicable.